Obscure Solutions awarded major contract with QPC|
Obscure Solutions today announced the signing of a major new contract with workforce optimisation specialists QPC for the supply of Acumen the time, resource and expense management solution developed by Obscure Solutions.
QPC helps the world's leading companies, like Halifax Bank of Scotland, T-Mobile and BSkyB to improve their contact centres. Their system portfolio encompasses all aspects of workforce optimisation including workforce management, quality monitoring, performance management, eLearning and skills management. QPC's customer base includes more than 30 of the FTSE 100 companies and for the second year in succession the business has featured in both the Sunday Times ARM Tech Track and Dun & Bradstreet lists of the UK 's fastest growing enterprises.
The phenomenal growth experienced by QPC together with their expanding professional service offerings led QPC to seek a method of precisely recording time and expenses. In addition to this the geographical spread of QPC’s customer base dictated an urgent need to accurately manage staff resource.
The Acumen solution will be used to co-ordinate the activity of all QPC’s engineers and consultants thereby enabling QPC to ensure the most effective use of the consultant’s time.
QPC programme managers will be able to see at a glance where their resources are, costs incurred and which, if any, elements of the project are going astray.
Rob Smale, Managing Director of QPC, said “Acumen will be extremely important in helping us to make effective use of our workforce. It will enable us to make sure that we can meet the needs of customers rapidly without compromising existing projects.”
From the user’s point of view the submission of expenses and the ability to see in real time what tasks are assigned to them will be a real bonus in making their lives easier and allowing them to have greater time management.
Jon Baker Obscure Solutions Head of Development said, “We are proud to have been awarded this contract by QPC, and will ensure that our relationship with them will be one of partnership where we can add significant value to their business. Compliance is becoming a big issue amongst our clients and prospects and Acumen allows expenses and resource management to become a visible part of the business, making it easier to take action if required.”